Data Protection

Our Data Protection Statement outlines how we handle, store, and safeguard personal information in accordance with UK GDPR and the Data Protection Act 2018.

Data Protection Statement

Sign and Safety Co
Last Updated: January 2026

At Sign and Safety Co ("we", "us", "our"), we are committed to protecting the privacy and personal data of our clients, suppliers, partners, and website users. This Data Protection Statement outlines how we handle, store, and safeguard personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Our Commitment to Data Protection

We take data protection seriously and ensure that all personal data is:

  • Processed lawfully, fairly, and transparently
  • Collected for clear and legitimate business purposes
  • Limited to what is necessary
  • Kept accurate and up to date
  • Stored securely
  • Retained only for as long as necessary
  • Handled with the rights of individuals in mind

2. What Personal Data We Collect

We may collect and process the following types of data:

Business Contact Information

  • Names
  • Job titles
  • Business email addresses
  • Business phone numbers
  • Company details
  • Questionnaire results

Communication Data

  • Enquiries sent through our website
  • Emails and telephone communications
  • Information required to provide quotations or services
  • Completed questionnaires

Service Delivery Data

  • Site details and access information
  • Project-specific documents
  • Training or consultancy records (where applicable)

Website Usage Data

  • IP address
  • Browser type
  • Pages visited
  • Cookies (see separate Cookie Policy)

We do not collect sensitive personal data unless strictly necessary and with explicit consent.

3. How We Use Personal Data

We use personal data for legitimate business purposes, including:

  • Responding to enquiries and providing quotations
  • Delivering signage, printing, training, and consultancy services
  • Managing customer accounts and invoicing
  • Sending relevant business communications
  • Maintaining health & safety records for site visits
  • Improving our services and website functionality

We do not sell personal data to third parties.

4. Legal Basis for Processing

We process personal data under the following legal bases:

  • Contractual necessity – to provide Services you request
  • Legitimate interests – to operate and improve our business services
  • Legal obligations – such as tax, invoicing, or H&S requirements
  • Consent – where required, such as for certain communications

5. Data Sharing

We may share personal data with trusted third parties where necessary, including:

  • Delivery partners or couriers
  • Professional advisers (e.g., accountants, insurers)
  • IT service providers
  • Regulatory or legal authorities (where required by law)

All third-party processors must comply with strict data protection obligations.

We do not transfer personal data outside the UK unless adequate safeguards are in place.

6. Data Security

We use appropriate technical and organisational measures to protect personal data, including:

  • Secure servers and encrypted devices
  • Access controls and user authentication
  • Regular system updates and monitoring
  • Staff training on data protection responsibilities

7. Data Retention

We retain personal data only for the time necessary to fulfil business purposes, contractual obligations, or legal requirements.

Typical retention periods:

  • Client/project records: 6 years
  • Financial records: 6 years (HMRC requirement)
  • Enquiries: up to 12 months unless followed by ongoing services

8. Your Data Protection Rights

Under UK GDPR, individuals have the right to:

  • Access their personal data
  • Request correction of inaccurate data
  • Request deletion in certain circumstances
  • Object to processing based on legitimate interests
  • Restrict processing
  • Request data portability
  • Withdraw consent at any time (where consent is the basis)

To exercise your rights, contact us using the details below.

9. Contact Us

If you have questions about this Data Protection Statement or how we handle personal data, please contact:

Data Protection Lead
Sign and Safety Co
Email: info@signandsafety.co
Phone: 01843 225464
Address: Rear of 53 Nash Court Gardens, Margate, CT9 4DG

10. Complaints

If you have concerns about how we handle your data, please contact us first.

You also have the right to lodge a complaint with:

The Information Commissioner's Office (ICO)
www.ico.org.uk

11. Updates to This Statement

We may update this Data Protection Statement from time to time.

Updates will be posted on this page and take effect immediately.